I'm a consumer

About Atome

• What is Atome?
• Where can I use Atome?
• I don't live in Taiwan, does it mean I can’t use Atome?
• Am I eligible to use the Atome service?
• How to contact Atome?
• How do I register with Atome?

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Managing Account

• How do I change the email address for my account?
• How do I change the mobile number for my account?
• Why is my account being rejected/suspended? Why can't I make a purchase?
• What is my spending limit?

Managing Orders

• I used to pay with a debit card, but I can't use it now, what should I do?
• How do I pay using Atome?
• Can repayment date be pushed back?
• What happens if I miss a payment?
• What kind of payment methods are accepted?
• Can I make an early repayment?

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Managing payment account

• How do I add card(s)?
• How do I set another card as 「primary」 card?
• How do I update my card details?
• Can I delete my card information?

Voucher Usage

• How do I use my vouchers?
• Where can I add a promotional code for my order?
• What are the terms and conditions for a voucher/promo code?

Security Concerns

• Does Atome protect my personal information?
• My phone has been stolen/lost, what should I do if someone is using my account to make a purchase?
• My card has been stolen/lost, what should I do if someone is using my card information to make a purchase using Atome?