The reason for your Atome account freeze：
．Issues at User Identity Verification
- If you don't use a Taiwan issued identity card, and/or
- If the Identification card is unclear or a scanned copy, and/or
- If the full name on the identity card does not match with the full name on your registered Atome account.
．Account security at risk
If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
．Overdue payments
You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.
If you have any questions, please ask Atome via the link below.